Accessibility statement

This website is run by 果冻破解版. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • access an accessibility switcher, enabling users to use the menu with keyboard. Once in accessibility mode, press enter twice on the icon under the menu to open the dropdown menu.
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We鈥檝e are also reviewing our website text to make it as simple as possible to understand.

has advice on making your device easier to use if you have a disability.

This statement was prepared on 31 October 2019. It was last updated on 27 July 2020.

What we鈥檙e doing to improve accessibility

Our accessibility road map shows how and when and how we have improved accessibility on this website.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there鈥檚 a limit to how far you can magnify the map on our 鈥榗ontact us鈥 page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We鈥檒l consider your request and get back to you in 5 working days.

If you cannot view the map on our 鈥榗ontact us鈥 page, call us for directions 01865 279500.

Reporting accessibility problems with this website

We鈥檙e always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we鈥檙e not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 鈥榓ccessibility regulations鈥). If you鈥檙e not happy with how we respond to your complaint, .

Technical information about this website鈥檚 accessibility

This website is fully compliant with the AA standard.



Non accessible content

Some Policy documents (PDF) are not fully compliant, we will be reviewing and editing all exisiting pdfs.  All new documents will be full compliant (see PDFs section below).


Non compliance with the accessibility regulations

When we publish new content we鈥檒l make sure our use of images meets accessibility standards. 

Disproportionate burden

There鈥檚 no way to skip the repeated content in the page header (for example, a 鈥榮kip to main content鈥 option). This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).

It鈥檚 not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This fails WCAG 2.1 success criterion 1.3.4 (orientation).

It鈥檚 not possible for users to change text size without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a 鈥榣abel鈥 tag.

Each web form will be assessed and an alternative form of use will be available, either w PDF version or email contact will be provided.

Content that鈥檚 not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they鈥檙e accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations if they鈥檙e not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is .

How we tested this website

This website was initially tested on 1 September 2019. The test was carried out by 果冻破解版 and Olamalu.

We used this approach to deciding on a sample of pages to test which involving reviewing several differnt layout pages thse included

We tested:

  • our main website platform, available at

You can read the full accessibility test report